Liden & Denz Privacy Notice, based on the GDPR

Liden & Denz will keep any personal data you share with us secure and will only process it in accordance with this policy and not for other purposes. Personal data is information that can be used to identify you. This includes your name, date of birth, email address, postal address, telephone number, credit/debit card details and other information. The personal information we hold enables us to provide services and information and to better understand and improve communications with our clients and partners. We do not ask for or store data that we do not need.

What information do we collect about you?

Liden & Denz collects information about you when you fill out a form on our website or social media (for example, when you request a quote or information about our services), email us, book directly or through an agency, send us feedback about our services, or file a complaint. We store information about current and former students, interns, host families, agencies, partner schools and universities. We only ask for the information we actually need to provide you with the best service.

Where do we keep information about you?

  • When you make an enquiry on our website, your contact details are stored in our CRM system so that we can contact you quickly and efficiently;
  • When you book one of our services (as a direct client or an intermediary), your details are stored in our booking system so that we can issue all the necessary documents (invoice, invitation, etc.) and complete your booking.
  • If you sign up for our monthly newsletter, your contact details will be stored in our newsletter database.

How will we use the information about you?

We will use your personal information to:

  • Send you information about our programmes on request;
  • Organise your stay at one of our schools;
  • Keep a record of your relationship with us;
  • Make sure we know how you want to be contacted.

We will only inform you about our services, special offers and news if you have opted to receive our newsletter. You can unsubscribe from our newsletter at any time.

Liden & Denz will not share your contact information without your prior consent.

How do we keep your data secure?

We ensure that appropriate technical controls are in place to protect your data and prevent unauthorised access. This includes the following:

  • All IT systems are kept up to date to protect online data from cyber-attacks and ensure data is securely backed up;
  • We restrict and monitor access to sensitive data. Personal information is only accessible on a ‘need to know’ basis and only to members of our team.
  • We use the services of various external companies to collect or process data (including personal data) on our behalf. All these companies have demonstrated that they also comply with the provisions of the GDPR. 
  • We will only share your data without your consent in exceptional circumstances, for example in a medical emergency or where required by law.
  • We train our teams on online privacy and security measures.

Access and rectification of your data

We want to ensure that your personal data is accurate and up to date.

You have the right to:

  • Request a copy of the information we hold about you;
  • Ask us to correct or remove information about you;
  • Opt out of future contact with us at any time;

To do this, please email us at [email protected].

Other websites

Our website contains links to other websites. This privacy policy applies only to the websites and If you follow our links outside of our websites, you should read the privacy policy of the relevant website.

Changes to our privacy policy

We review our privacy policy regularly. This Privacy Policy was last updated on 12 December 2021.

How to contact us

If you have any questions about our privacy policy or the information we hold about you, please email us at [email protected].